Advanced Video-first pathway
Advanced UX Research and Service Design
Use research and service design to improve high-stakes customer and operational journeys.
Start your pathway
Learn with structure.
Watch, practise, pass, and build a record of progress.
₦95,000.00one-time course access
Secure access · Learn at your paceBuild capability through a clear, practical path.
A video-first advanced course covering research framing, user research foundations, interactive journey mapping, service blueprint vs journey map, service blueprint foundations, journey map and blueprint practice, ux product research synthesis, research recommendations.
What you will learn
Designed for meaningful progress
Research Framing
User Research Foundations
Interactive Journey Mapping
Service Blueprint vs Journey Map
Service Blueprint Foundations
Journey Map and Blueprint Practice
Your learning path
Sequential accessLessons and progression
8 lessons, each with a companion video and a required understanding check.
01 · Research FramingEnroll to unlock this lesson
02 · User Research FoundationsEnroll to unlock this lesson
03 · Interactive Journey MappingEnroll to unlock this lesson
04 · Service Blueprint vs Journey MapEnroll to unlock this lesson
05 · Service Blueprint FoundationsEnroll to unlock this lesson
06 · Journey Map and Blueprint PracticeEnroll to unlock this lesson
07 · UX Product Research SynthesisEnroll to unlock this lesson
08 · Research RecommendationsEnroll to unlock this lesson
Assessments
Prove what you know
Pass each lesson test to unlock the next step, then complete the final exam.
Lesson 1 TestEnroll to unlock assessments
Lesson 2 TestEnroll to unlock assessments
Lesson 3 TestEnroll to unlock assessments
Lesson 4 TestEnroll to unlock assessments
Lesson 5 TestEnroll to unlock assessments
Lesson 6 TestEnroll to unlock assessments
Lesson 7 TestEnroll to unlock assessments
Lesson 8 TestEnroll to unlock assessments
Advanced UX Research and Service Design Final ExamEnroll to unlock assessments